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City Services

 


City Service Fees

 

  • Services Included in your Monthly Utility Bill:

 

WATER - Water is billed by amount consumed. Effective, April 27, 2009 the base rate is $7.20 per 1,000 gallons with a minimum charge of $39.08 bi-monthly for a 5/8” meter. Rates decrease at higher levels of consumption and minimum rates increase based on the size of the water meter installed. There are also charges for fire suppression systems installed in buildings.

There is a ten percent (10%) penalty added to all accounts not paid in full by the due date and service can be interrupted for non-payment.

SEWAGE - Sewage is billed by amount of water consumed.


Effective, December 2, 2008 the base rate is $5.76 per 1,000 gallons with a minimum charge of $28.80 bi-monthly for a 5/8” meter for residential customers. Commercial & Industrial Customers will be billed the base rate of $5.26 per 1,000 gallons with a minimum charge of $13.15 per month for a 5/8” meter. Rates decrease at higher levels of consumption.

There is a ten percent (10%) penalty added to all accounts not paid in full by the due date and service can be interrupted for non-payment.


STORM SEWER - Storm water is currently billed at a flat rate.

Single family residential dwelling shall be $5.50 per month.

Effective April 13, 2006, other lots, parcels or tracts of real estate shall be charged $16.75 per month. However, after July 1, 2007 the rate shall be $2.20 per 1,000 square feet of impervious area per month.

There is a ten percent (10%) penalty added to all accounts not paid in full by the due date and service can be interrupted for non-payment.


FIRE FEE - City Council enacted legislation (Article 755) that was effective July 1, 1986 authorizing the collection of a fire fee to supplement revenues to “provide for the continuance, maintenance and improvement of the essential and special service of fire protection within the City”.

For commercial customers, the fee is based on a measurement of square footage of the building, including all floors. The current annual rate for a commercial customer is four and one half cents ($0.45) per square foot of the building per year plus an additional sum per year of one dollar and eight cents ($1.08). This fee can be charged monthly or bi-monthly, depending on the type of account. There is a discount of five percent (5%) allowed if paid within twenty days of the billing date. Residential customers shall be billed a flat rate of $7.21 per month.

There is a ten percent (10%) penalty added to all accounts not paid at thirty days and an additional penalty of 1.5% for each succeeding thirty days that the account remains delinquent.


GARBAGE FEES - According to Ordinance #1399, the City of Fairmont currently contracts with a third party, namely Allied Waste Services, to conduct solid waste disposal services for residents located within the City Limits. The current rate is $26.08 bi-monthly.

There is a ten percent (10%) penalty added to all accounts not paid in full by the due date and service can be interrupted for non-payment.


UTILITY TAX - According to Article 763 of the City of Fairmont’s Code, sellers’ of public utility service have the duty of collecting and remitting utility tax in the amount of two percent (2%) to the City of Fairmont. This tax is collected on water and sewer service.


New City Service Customers

This section will highlight the necessary steps to start applying for city services:


 

  • I: Complete a City Service Application

 

Complete City Service Application
Any customer who is seeking to obtain city services within the City of Fairmont must complete the City Service Application. This online system is intended for starting city services with a notice of five days or more. All information must be completed before city services will be extended to any customer. The City of Fairmont has a right to deny any application if insufficient information is submitted.

 

Please note: If you have not had city services with the City of Fairmont in your name; you must provide a copy of a Federal or State issued picture identification or driver’s license and submit a security deposit payment; as instructed in Step II.
City Service Application

 

  • II: Paying Security Deposit - New Customers Only

 

Paying Security Deposit - New Customer Only
Any customer, who has not had city services in their name with the City of Fairmont, must submit a security deposit via credit credit (Visa, MasterCard) or by check. Please note, that the City of Fairmont must receive security deposits in advance before establishing city services to customers.

If your service address location is located within the City limits, you will be required to pay a $50 deposit for water utility service and a $20 deposit for garbage service. If you service address location is located outside the City limits, you will be required to pay a $50 deposit. If you are unsure about your location in the City, please contact our Customer Service department at (304) 366-6211.

This deposit, plus interest, will be returned to you after you have established 12 months of excellent payment history. All bills must be paid before or by the due date of each month to establish excellent payment history.

If your account is finalized and a balance remains; your deposit, plus interest, will be applied to your final bill. Any amount remaining from your deposit will be returned to the mailing address on file.

If you would like to pay your security deposit via credit/debit card (Visa or MasterCard Only), please provide your credit card information on the City Service Application.

If you would like to pay your security deposit via check, please attach your check to the City Service Application.


 

  • III: Fax / Mail City Service Application to

 

Mail City Service Application
Once the City Service Application is completed and security deposit is attached, or credit card information is provided; please mail your City Service Application as follows:

  • Address:
    • City of Fairmont Water Department
    • Customer Service - Turn On / Off
    • PO Box 1428
    • Fairmont, WV 26555-1428

 

Fax City Service Application
Once the City Service Application is complete and credit card information is provided, please fax your City Service Application as follows:

  • Fax: (304)366-0228

 

In Person
You may also submit your City Service Application in person as follows:

  • Address:
    • City of Fairmont – City Hall
    • 200 Jackson Street
    • Suite 301, 3rd Floor
    • Fairmont, WV 26554

 


Transferring City Services

 

Notice: If you are a new customer and have not had city services with the City of Fairmont, you cannot transfer city services to your name. This online system is intended for starting city services with a notice of five days or more.

 

Any customer who has had city services with the City of Fairmont and are in excellent financial standing (no outstanding delinquent accounts) with the City of Fairmont may transfer city services in their name. A “City Service Application” located below must be completed.

 


Pay City Service Bill

Pay Online with Credit/Debit Card
For your convenience you may now pay your city service bill online by using your Credit/Debit Card (Visa, Mastercard, Discover & American Express). Please click on the link below and you will be redirected to the WV Board of Treasury Investments Web Site to process your payment.

 

Please Note: (You will need your 14-digit customer account number, which is located on your utility service bill).

 

Pay via Telephone with Credit/Debit Card
If you would like to make a payment by telephone through a Credit/Debit Card (Visa, MasterCard, Discover, & American Express), please contact the Customer Service department as follows:

  • Phone: (304)366-6211

 

Pay via Mail
If you would like to make a payment via mailer delivery, please mail your payment to the address noted below. Please be aware that the City of Fairmont, Water Department, is not responsible for delayed mail deliveries. Payments will be processed on the day it is received.

  • Address:
    • City of Fairmont Water Department
    • PO Box 1428
    • Fairmont, WV 26554-1428

 

Pay via ACH (Automatic Payment)
The city offers you a convenient way to pay your city bill each month. Simply complete our signup form, and we'll automatically deduct your water payment from your checking or savings account. You will no longer have to remember to pay your bill, and it will always be paid on time. Please complete the following and attach a voided check and mail to the following address:

  • Address:
    • City of Fairmont Water Department - ACH
    • PO Box 1428
    • Fairmont, WV 26555-1428

 

Pay via Drop Box Location
If you need to make a payment after hours, you may deposit your payment in our drop box located in the front of the building at the address noted below. Please do not drop off your payment during our normal operating hours from 8:30 am to 4:30 pm; payments dropped off during our normal operating hours will not be processed until the following day.

  • Address:
    • City of Fairmont - City Hall
    • 200 Jackson Street
    • Suite 301
    • Fairmont, WV 26554

 


Canceling City Services

Any current utility service customer who wants to terminate or cancel their utility service must do so in writing. In the event of a dispute, written notification requesting termination of your account will be considered proof.

Do not assume that the new owner or tenant will put the service into their name accepting financial responsibility for the utility service. You will continue to be financially responsible for usage until written notification is received.

For your convenience, you will find following a downloadable, printable form to cancel your utility service:

 

 

Please return the form via fax/mail to:

  • Fax: (304)366-0228
  • Address:
    • City of Fairmont Water Department
    • Customer Service - Turn On/Off
    • PO Box 1428
    • Fairmont, WV 26555-1428

 


Contact Utility Service Customer Service Representative

 

  • Address:
    • City of Fairmont - City Hall
    • 200 Jackson Street
    • Suite 301
    • Fairmont, WV 26554
  • Phone: (304)366-6211
  • Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it