Customer Service Center- Water & Utility Billing

As of July 2014, the Water Department: Utility Billing Customer Service Center relocated to 109 Merchant Street inside the WesBanco building. Through this transition process, City Hall continues to receive an extremely high volume of calls regarding water/utility billing questions. If you have any questions or concerns regarding your bill, please call the Utility Billing Customer Service Center at (304) 366-6213 or visit us at 109 Merchant Street.

View a sample of an actual utility bill here. This includes a breakdown of rates for ALL services. 
  1. Pay City Service Bill

    Find how you may pay your city services bill.

  2. New City Service Customers

    Find information about setting up new service.

  3. Cancelling City Services

    Read how you may cancel city services.

  4. Transferring City Services

    Any customer who has had city services with the City of Fairmont and are in excellent financial standing (no outstanding delinquent accounts) with the City of Fairmont may transfer city services in their name.

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Contact Us

  1. Customer Service Center
    Email

    109 Merchant Street
    P.O. Box 1428
    Fairmont, WV 26555

    Ph: 304-366-6213
    Fx: 304-366-6232

    Hours
    Monday - Friday
    8:30 a.m. - 4:30 p.m.

    Staff Directory